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Be The Match®, operated by the National Marrow Donor Program® in Minneapolis is currently seeking a passionate healthcare customer service professional who is bilingual in English and Vietnamese OR Korean OR Mandarin Chinese. This position can be located in the Twin Cities* or remotely anywhere in the U.S.
The Donor Operations Specialist, Bilingual provides high quality customer service performing operational services for donors listed on the Be The Match Registry®. These services include accessing information from within Be The Match systems, contacting, confirming interest and assessing health conditions, updating donor demographics, and completing/managing all other related record updates and documentation accordingly, This position works a combination of day and 2-3 evening shifts, M-F.
Our ideal candidate is a strong bilingual communicator and builds rapport with customers in a heavy inbound and outbound call environment. This candidate collaborates with an outstanding team to achieve department goals through job accountabilities, excellent customer service, and exceptional time management.
Required Qualifications: A bachelor's degree in healthcare/related field OR equivalent related experience/education. Three plus years of professional experience in effective communication in a healthcare setting or direct patient care. Experience with basic word processing and data entry. Bilingual speakers must be either a fluent native speaker of the secondary language or possess a BA/AA in the required language and have at least one year of translation experience.
Competitive benefits package includes generous paid time off, medical, dental, retirement, and educational assistance.
For a full job description and to apply, visit us on Linked In or visit BeTheMatch.org/Careers and selecting Search Open Jobs.
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